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Digital Customer Experience Manager (m/f/d)
Aktualität: 27.12.2021


27.12.2021, Heraeus Holding GmbH
Digital Customer Experience Manager (m/f/d)
You will support our Global Business Units to drive their digital transformation. You thereby contribute significantly to optimising and enhancing the customer experience in an end-to-end approach. You develop customer-centric concepts and implement them in interdisciplinary teams and optimise digital customer touchpoints along all digital customer interactions. You create analyses and collect customer insights in order to identify optimisation potential according to user-oriented and business management perspectives, to prove hypotheses and develop recommendations for action. You identify relevant IT solutions in the customer experience environment and develop customised solutions with our IT partners.
Successfully graduated in business administration or an equal qualification with multiple years of experience in the areas of digital transformation, customer experience and customer journey design Experience in strategic digital consulting with excellent project management and stakeholder management skills Profound know-how in the areas of marketing, CRM and e-commerce Experience in Web Analytics based on Google Analytics as well as skills in data visualisation tools (e.g. Qlik) beneficial Knowledge in the field of statistical analysis (e.g. predictive modelling, forecasting) desirable



Digital Customer Experience Manager (m­­/­­f­­/­­d)